Benicia Cleaners

Contacts

Address:
81 Solano Square, Benicia, CA 94510
Get directions

Phone number:
+1 707-745-1353

Categories:
Establishment   Laundry  

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Reviews about Benicia Cleaners

• Krystle Karimian

  Dec, 31 2017
  ★ ☆ ☆ ☆ ☆
  I have tried like crazy to get a hold of the owners but to settle this matter and they don't seem interested. I dropped off my wedding dress to be dry cleaned and after I left, their employee called me saying that due to the material it had to be washed in the washing machine. I don't trust myself to not damage such an important item so I asked her if she was SURE that it wouldn't get ruined and she GUARANTEED me that it would come out fine and i had nothing to worry about. When I brought my dress home, the outside layer had shrunk about 6 inches from the inside silk layer.
  
  I took the dress back and they told me too bad that the don't guarantee anything. I said I wanted to talk to the owners and they said the best they could do was to hem the skirt free of charge. So i agreed that at least it would look better if the hem was the same on the inside and outside of the dress. When I went back to pick up my dress they couldn't find it. I've continued to go back and see if they could find my dress or if they could have the owners call me to discuss and to this day the dress is gone and i haven't gotten a hold of the owners. They're never there and they never call me back.
  
  The small red wine stain which she assured me would come out was still there. I can't believe I trusted them with my wedding dress and that they ruined it and won't even call me back to discuss this matter and worse of all, LOST MY WEDDING DRESS!

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